Terms of service

Terms of Service

Last updated: July 20, 2026

Welcome to Arlina Jewelry. These Terms of Service apply when you visit, use, or make a purchase through arlinajewelry.com. By accessing the website or placing an order, you agree to these Terms of Service, our Privacy Policy, Refund Policy, and Shipping Policy.

1. Eligibility and Account Information

You must be at least the age of majority in your place of residence to make a purchase. Information provided for an account or order must be accurate, current, and complete. You are responsible for maintaining the confidentiality of your account credentials.

2. Product Information

We make reasonable efforts to display product descriptions, materials, gemstones, dimensions, colors, availability, and prices accurately. Colors and appearance may vary slightly depending on screen settings, lighting, photography, and the natural characteristics of gemstones and precious metals.

Natural, lab-grown, and simulated stones will be identified in the applicable product description or custom quote. We reserve the right to correct errors, update product information, or change pricing when necessary.

3. Orders and Acceptance

Placing an order constitutes an offer to purchase. An order is accepted after Arlina Jewelry confirms the order and processes the applicable payment.

We reserve the right to decline or cancel an order because of pricing or inventory errors, suspected fraud, payment issues, product unavailability, or other reasonable business concerns. If payment has already been collected for a canceled order, the applicable amount will be refunded.

Please review your order details carefully before submitting your purchase.

4. Ready-to-Ship Products

Products displayed in the online store are offered as ready-to-ship inventory unless a product page or a written custom quote expressly states otherwise. Ready-to-ship products are eligible for return in accordance with our Refund Policy.
Ready-to-ship products are typically processed within 2–5 business days before shipment. Processing and delivery timelines are estimates and do not include carrier transit time.

5. Custom and Personalized Orders

Custom, semi-custom, personalized, engraved, resized, altered, and special-order pieces are created or modified specifically for the customer and are considered final sale.

Before paid custom work begins, we will confirm the approved design or specifications, price, estimated timeline, deposit requirements, and any applicable CAD or design fee in writing.

Deposits become non-refundable once design, CAD, material sourcing, resizing, alteration, or production has started. Any remaining balance must be paid before shipment unless otherwise confirmed in writing.

If a custom or personalized piece has a verified manufacturing defect or differs from the approved specifications because of an Arlina Jewelry error, please contact us so we can review the matter and determine an appropriate solution, which may include repair, replacement, or refund.

6. Cancellations and Changes

We will make a reasonable effort to assist with cancellation or modification requests. However, changes or cancellations may not be possible after an order has entered fulfillment, material sourcing, design, CAD, personalization, alteration, or production.

Any approved cancellation or modification may be subject to costs already incurred or work already completed.

7. Prices and Payment

Prices, promotions, and discounts may change without notice. The amount charged will be the amount shown at checkout or confirmed in an approved written quote.

Applicable taxes, shipping charges, and other fees will be displayed before payment when available. By submitting payment information, you confirm that you are authorized to use the selected payment method.

8. Shipping and Delivery

Processing, production, shipping, and delivery dates are estimates. Carrier transit time is additional.

Arlina Jewelry is not responsible for delays caused by shipping carriers, weather, incorrect delivery information, customs, or events outside our reasonable control. We will assist with available tracking information and shipping concerns.

Please review our Shipping Policy for additional details.

9. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are governed by our Refund Policy.

Eligible ready-to-ship products may be returned when a return request is submitted within 30 calendar days of delivery and all eligibility requirements are satisfied.

Custom, semi-custom, personalized, engraved, resized, altered, and special-order pieces are final sale, except in the case of a verified manufacturing defect or an Arlina Jewelry fulfillment error.

For hygiene reasons, earrings cannot be returned once received unless they arrive damaged, defective, incorrect, or there is another verified Arlina Jewelry fulfillment error.

10. Intellectual Property

Unless otherwise stated, all website content—including text, photographs, graphics, logos, branding, product designs, and other materials—is owned by Arlina Jewelry or its licensors.

Content may not be copied, reproduced, distributed, modified, published, or used commercially without prior written permission.

11. Third-Party Services and Links

The website may use or link to third-party services, including payment processors, shipping providers, applications, and social media platforms. These third parties operate under their own terms and privacy policies.

Arlina Jewelry is not responsible for third-party websites or services outside our reasonable control.

12. Prohibited Uses

You may not use the website for unlawful, fraudulent, abusive, harmful, misleading, or infringing activity. You may not introduce malicious code, interfere with website security, scrape protected information, impersonate another person, or disrupt another customer’s use of the website.

13. Disclaimer and Limitation of Liability

Except where expressly stated or required by law, the website and services are provided on an “as available” basis.

To the fullest extent permitted by applicable law, Arlina Jewelry will not be liable for indirect, incidental, special, punitive, or consequential damages arising from use of the website or products.

Nothing in these Terms limits any liability or consumer right that cannot legally be excluded or limited.

14. Governing Law

These Terms are governed by the applicable laws of the State of California and the United States, without limiting any mandatory consumer protections that may apply in the customer’s place of residence.

15. Changes to These Terms

We may update these Terms to reflect operational, legal, or service changes. The current version will be posted on this page with an updated revision date.

16. Contact

Questions about these Terms may be sent to:

Arlina Jewelry
Irvine, California, United States
Email: support@arlinajewelry.com