Shipping & Returns

Shipping

Arlina Jewelry currently ships within the United States from California. Orders over $75 qualify for complimentary standard shipping. A flat shipping rate applies to orders under $75 and is displayed at checkout before payment.

  • Ready-made, in-stock items are typically processed within 2–5 business days.
  • Semi-custom orders typically require 10–15 business days after the final specifications and applicable payment are confirmed.
  • Fully custom orders typically require 15–25 business days after final design or CAD approval and the applicable deposit.

Processing, production, and delivery timelines are estimates and do not include carrier transit time. Once an order ships, available tracking information is sent by email.

30-Day Free Returns

Ready-made, in-stock items purchased through arlinajewelry.com are eligible for return when a request is submitted through the customer account within 30 calendar days of delivery.

  • The item must be unworn, unused, undamaged, and in its original condition.
  • Original packaging, tags, and proof of purchase are required.
  • Please wait for approval and return instructions before mailing the item.
  • For hygiene reasons, earrings cannot be returned once received unless they arrive damaged, defective, incorrect, or there is another verified Arlina Jewelry fulfillment error.

How to Request a Return

Sign in to your customer account, open the applicable order, and submit the return request within 30 calendar days of delivery. Once reviewed and approved, typically within 1–2 business days, we will email return instructions and one complimentary prepaid return shipping label for the eligible U.S. return.

Custom, Semi-Custom & Personalized Pieces

Custom, semi-custom, personalized, engraved, resized, altered, and special-order pieces are created or modified specifically for you and are final sale. Deposits become non-refundable once design, CAD, material sourcing, resizing, alteration, or production has started.

If a piece has a verified manufacturing defect or differs from the approved order because of an Arlina Jewelry error, email support@arlinajewelry.com with the order or quote number, a description of the issue, and clear photos.

Damaged, Defective, or Incorrect Items

Please email support@arlinajewelry.com within 7 days of delivery with your order number and clear photos. We will review the issue and determine the appropriate solution, which may include repair, replacement, or refund.

Refunds

Refunds are issued after the returned item is received and inspected. Approved refunds are issued to the original payment method within 5–7 business days. Additional processing time may be required by the bank or card issuer. Original outbound shipping charges are non-refundable unless the return is due to an Arlina Jewelry error.