FAQ

1. What materials do you use?

Our jewelry is crafted from solid 14K gold unless a product page or custom quote expressly states otherwise. We do not describe gold-plated or gold-filled jewelry as solid gold.

2. Are the gemstones natural?

Many pieces feature natural gemstones. We also offer selected lab-grown diamonds, moissanite, and cubic zirconia. Each product description or custom quote identifies the stone type so a lab-created or simulated stone is never represented as natural.

3. Is 14K gold suitable for sensitive skin?

Solid 14K gold is generally well tolerated, but individual metal sensitivities vary. Please contact us before ordering if you have a known allergy or sensitivity.

4. How long does shipping take?

Orders currently ship within the United States from California. Ready-made, in-stock products typically require 2–5 business days for processing. Semi-custom projects typically require 10–15 business days, while fully custom projects typically require 15–25 business days after final design or CAD approval and the applicable payment. Carrier transit time is additional, and all timelines are estimates.

5. Do you offer returns or exchanges?

Yes. Eligible ready-made, in-stock items purchased through arlinajewelry.com may be returned when a request is submitted through the customer account within 30 calendar days of delivery. Sign in to your customer account, open the applicable order, and submit the return request.

The item must be unworn, unused, undamaged, and in its original condition with the original packaging, tags, and proof of purchase. For hygiene reasons, earrings cannot be returned once received unless they arrive damaged, defective, incorrect, or there is another verified Arlina Jewelry fulfillment error. One complimentary prepaid return label is provided for each eligible U.S. return.

Custom, semi-custom, personalized, engraved, resized, altered, and special-order pieces are final sale. Any applicable deposit becomes non-refundable once design, CAD, material sourcing, alteration, or production has started. See our Shipping & Returns page for complete details.

6. How is the jewelry packaged?

Orders are presented in Arlina packaging suitable for gifting and include a thank-you card.

7. How can I find my ring size?

Please use our Ring Size Guide before ordering. For resized or altered pieces, we confirm the requested size before work begins. Because the piece is then modified specifically for you, it is considered final sale once the alteration has started.

8. Do you offer custom designs?

Yes. Visit our Custom Jewelry page to share your idea, metal, stone, size, engraving, budget, and desired timing. We review each request personally and confirm the design path, quote, estimated timeline, deposit requirements, and any applicable CAD or design fee in writing before paid work begins.

Because custom work is created specifically for you, it is considered final sale, and deposits become non-refundable once design, CAD, material sourcing, alteration, or production has started. Verified manufacturing defects and Arlina Jewelry fulfillment errors are reviewed individually.