Refund policy

Last updated: July 20, 2026

Return and Refund Policy

At Arlina Jewelry, we want you to feel confident about your purchase. Ready-made, in-stock, and standard non-personalized made-to-order catalog items are eligible for return when a return request is submitted within 30 calendar days of delivery.

Custom, semi-custom, personalized, engraved, resized, altered, and special-order pieces are created or modified specifically for you and are considered final sale. These items cannot be returned or exchanged, except in the case of a verified manufacturing defect or an Arlina Jewelry fulfillment error.

To qualify for a return, the item must be unworn, unused, undamaged, and in its original condition with all original packaging, tags, and proof of purchase. For hygiene reasons, earrings cannot be returned once received, unless they arrive damaged, defective, incorrect, or there is another verified Arlina Jewelry fulfillment error.

To request a return, sign in to your account and submit a return request from your order history within 30 calendar days of delivery. Once your request is reviewed and approved, typically within 1–2 business days, we will email you return instructions and one complimentary prepaid return shipping label for eligible U.S. returns.

Refunds are issued after the returned item is received and inspected. Approved refunds will be issued to the original payment method within 5–7 business days. Additional processing time may be required by your bank or credit card provider. Original outbound shipping charges are non-refundable unless the return is due to an Arlina Jewelry error.

If your item arrives damaged, defective, or incorrect, please email support@arlinajewelry.com within 7 days of delivery with your order number, a description of the issue, and clear photos. We will review the matter and provide an appropriate solution, which may include a repair, replacement, or refund.