Shipping policy
Shipping Policy
Last updated: July 20, 2026
Arlina Jewelry currently ships within the United States. Orders over $75 qualify for complimentary standard shipping. A flat shipping rate applies to orders under $75 and will be displayed at checkout before payment.
Processing and Production Times
- Ready-made, in-stock items are typically processed within 2–5 business days.
- Semi-custom orders typically require 10–15 business days after the final specifications and applicable payment are confirmed.
- Fully custom orders typically require 15–25 business days after final design or CAD approval and the applicable deposit.
Complex designs, special materials, customer-supplied stones, or unexpected availability issues may require additional time. All processing and production timelines are estimates and do not include carrier transit time.
Once your order ships, you will receive a confirmation email with available tracking information. Delivery time depends on the shipping carrier, destination, weather conditions, and other circumstances outside our reasonable control.
Please review your shipping address carefully before placing your order. If you notice an error, contact us as soon as possible. We will make a reasonable effort to assist, but address changes may not be possible after an order has shipped.
Arlina Jewelry is not responsible for carrier delays or circumstances outside our reasonable control. However, we will assist with available tracking information and help you communicate with the shipping carrier when appropriate.
If a package is marked as delivered but cannot be located, please check with members of your household, neighbors, building management, and the shipping carrier. You may also email us so we can review the available tracking information and help determine the next appropriate step.
For shipping questions, contact: support@arlinajewelry.com.